Acceptable Use Policy

Effective Date: March 2025 Last Reviewed: May 2025

This Acceptable Use Policy ("Policy") governs the manner in which users may access and interact with the CliniciansCheck platform, located at www.clinicianscheck.com ("the Website"). This Policy applies to all users, including but not limited to patients, healthcare professionals, institutional partners, insurers, and affiliated stakeholders.

By using this Website, all users confirm their agreement to this Policy and acknowledge that any breach may result in legal, technical, and contractual consequences. This Policy must be read in conjunction with the Website’s Terms of Use, Privacy Policy, Data Protection Policies, and any applicable legal or regulatory terms enforced by CliniciansCheck Limited ("we", "us", or "our").

1. Scope and Applicability

This Policy applies to all individuals and organisations who access or use the Website or any associated services, including:

• Booking and communication tools
• Patient-clinician interaction features
• AI-driven insights and analytics
• Profile creation and service listings
• Clinical feedback and community contributions

All usage must be lawful, ethical, respectful, and compliant with applicable international, national, and sector-specific legal frameworks.

2. Legal Framework and Regulatory Alignment

Users must not use the Website in any manner that violates applicable laws or regulations, including but not limited to:

• UK GDPR and EU GDPR
• UK Data Protection Act 2018
• Health Insurance Portability and Accountability Act (HIPAA) – United States
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• UAE Federal Data Protection Law
• Australian Privacy Act (APA) and Australian Privacy Principles (APPs)
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Lei Geral de Proteção de Dados (LGPD) – Brazil

All relevant clinical, consumer, and professional regulations applicable by jurisdiction

3. Prohibited Conduct

Users must not:

• Engage in fraud or impersonation, including misrepresentation of identity, qualifications, licensing, or affiliation
• Use the platform for self-diagnosis or self-treatment, or provide medical advice without proper licensing
• Alter, tamper, or falsify data such as clinician profiles, patient records, platform analytics, reviews, or medical outcomes
• Access or interfere with accounts, records, or systems that are not their own, or attempt to bypass security
• Deploy malicious software, including viruses, malware, spyware, or code intended to disrupt, surveil, or damage systems
• Harvest, scrape, or extract data via automated tools or manual processes without prior written consent
• Submit or publish false, misleading, defamatory, or offensive content, including unauthorised use of patient or clinician data
• Transmit spam, advertising, or unsolicited communications, commercial or otherwise
• Attempt to replicate, reverse-engineer, or exploit the platform's codebase, AI components, or data models
• Impersonate CliniciansCheck staff, clinicians, regulators, or verified partners
• Disclose personal, confidential, or sensitive data without lawful authority, including PHI, clinical records, analytics, or licensing credentials
• Launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, overload requests, or abuse platform capacity
• Violate any applicable local or international health, privacy, or commercial law through their use of the platform

4. Interactive Services & User-Generated Content

The Website may offer interactive functionality such as:

• Ratings and reviews
• Direct messages and consultations
• Community commentary
• Clinical summaries or experience sharing

All content must adhere to the following standards:

• Factual, verifiable, and lawful — No false claims, defamatory statements, or exaggerations
• Respectful and professional — No offensive, discriminatory, hateful, obscene, or sexually explicit content
• Authentic — No impersonation, fabricated affiliations, or fake reviews
• Intellectual Property Compliant — No unauthorised use of protected content, research, or proprietary materials
• Non-manipulative — No attempt to distort clinical advice, manipulate public opinion, or exploit community features for unethical purposes

CliniciansCheck reserves the right to review, moderate, edit, or remove any user content, and to suspend or permanently terminate any account for violations.

5. Enforcement & Sanctions

Violations of this Policy will be subject to strict enforcement actions, which may include:

• Immediate suspension or permanent termination of platform access and associated accounts
• Revocation of service access with no entitlement to refunds or reinstatement
• Investigation and prosecution of any unlawful activity in cooperation with law enforcement or regulators
• Financial recovery for damages, data loss, service disruption, or reputational harm caused by the breach
• Reporting to relevant professional licensing bodies, insurers, employers, or data protection authorities as required

CliniciansCheck reserves the right to investigate any activity on the platform, and to take preventative or corrective action where necessary to protect its users, platform, and legal integrity.

6. Changes to This Policy

CliniciansCheck may revise or update this Acceptable Use Policy at any time. Any changes will take effect immediately upon publication. Users are expected to review this policy regularly to stay informed of their responsibilities.

Continued use of the platform following updates constitutes agreement to the revised terms.

7. Contact and Reporting

If you require clarification, have questions about this policy, or wish to report a violation, you may contact:

Website: www.clinicianscheck.com

Email: operationsteam@clinicianscheck.com

This policy is enforced as of May 2025 and supersedes all previous versions.