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Frequently Asked Questions (FAQs)

Helping You Navigate CliniciansCheck with Confidence

What is CliniciansCheck?

CliniciansCheck is a global digital platform that connects patients, clinicians, insurers, and partners across borders. We provide secure, verified access to independent healthcare professionals, supported by AI, multilingual tools, and international compliance.

Is CliniciansCheck a healthcare provider?

No. CliniciansCheck is a technology platform. We do not provide clinical care directly. All healthcare services are delivered by independent, licensed professionals, each responsible for their own practice in accordance with local laws and professional regulations.

Is my personal data secure on the platform?

Yes. We operate in full compliance with UK GDPR, EU GDPR, HIPAA, and other global data protection laws. All data is encrypted, access-controlled, and governed by our Global Privacy Policy.

How does your AI system (GIGI©) work?

GIGI© is our proprietary AI assistant. It helps match users to the right clinicians and services based on verified data, preferences, and location. All AI processes are designed with human oversight, ethical safeguards, and regulatory transparency.

Which countries does CliniciansCheck operate in?

We currently support users in over 195 countries, with clinicians, insurers, and partners onboarded globally. Our platform supports over 110 languages and complies with multiple jurisdictional frameworks.

How do I join as a clinician or healthcare provider?

Visit our Join as a Clinician page to begin your onboarding. You’ll go through a secure, multi-step process that includes identity verification, license checks, and compliance screening across jurisdictions.

Can insurers or governments partner with CliniciansCheck?

Yes. We work with insurers, regulators, and health systems globally. Please contact us via our Partnerships or Media Room for more information.

How do payments and bookings work?

Patients and clients can book services directly through the platform. Payments are processed securely and held in escrow (where applicable) until the service is completed. Refund and cancellation terms are outlined in our Refund Policy.

Where can I read your legal and compliance policies?

All of our policies — including AI use, data privacy, dispute resolution, and ethical governance — are published in our Legal, Ethics & Global Compliance Hub.

How are clinicians verified?

We conduct extensive credentialing checks, including:

  • Identity and professional license verification

  • Regulatory registration and jurisdictional authority

  • Clinical experience and ethical screening

Our Clinician Validation & Credential Checks explain the process in full.