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Commenting & Community Guidelines

Effective Date: 23/05/2025

CliniciansCheck is a trusted platform that connects healthcare professionals, organisations, and patients. We value transparency and open dialogue but expect all users to communicate respectfully and responsibly.

These Commenting and Community Guidelines apply to all public and private content posted on the CliniciansCheck platform, including:

  • Reviews and testimonials

  • Comments on clinician or organisation profiles

  • Messages between users (where permitted)

  • Forum contributions or public threads (if applicable)

1. Respectful Communication

Users must engage respectfully. We do not tolerate:

  • Abusive, aggressive, or threatening language

  • Racist, sexist, or discriminatory remarks

  • Personal attacks or name-calling

  • Bullying, trolling, or attempts to intimidate others

2. Truthfulness and Integrity

Users must only post content that is:

  • Truthful and accurate to the best of their knowledge

  • First-hand and relevant (no impersonation or false claims)

  • Constructive — not deliberately misleading, malicious, or defamatory

If you have a genuine concern about a provider, please raise it responsibly. Malicious reviews or fake testimonials are not tolerated and may result in legal action.

3. Prohibited Content

You may not post content that:

  • Contains hate speech, adult or sexual content, or graphic imagery

  • Infringes intellectual property rights (e.g., copyrighted material, logos)

  • Violates medical confidentiality or reveals personal health details without consent

  • Promotes off-platform services, spam, or unauthorised commercial activity

4. Moderation and Removal

CliniciansCheck reserves the right to:

  • Monitor, moderate, or remove any content without notice

  • Suspend or permanently ban users who violate these guidelines

  • Refer serious breaches (e.g., threats or illegal activity) to legal authorities

We are not obligated to publish or retain any content submitted to the platform.

5. Reporting Abuse or Inappropriate Content

To report violations of these guidelines, please contact:

operationsteam@clinicianscheck.com

Include:

  • A link to the content or profile

  • A brief explanation of the issue

  • Any supporting screenshots or evidence

We aim to review all reports within 5 business days.

6. Professional Standards for Clinicians

Clinicians using the platform must adhere to:

  • Local and international codes of ethics (e.g., GMC, APA, AMA)

  • Standards of professionalism, confidentiality, and patient dignity

Public disputes between clinicians and patients are discouraged. We promote resolution through proper channels, including regulated complaint procedures and support.

7. Jurisdiction and Enforcement

These guidelines are governed by the laws of England and Wales. They apply globally, but users are also expected to comply with relevant laws in their jurisdiction.

CliniciansCheck is not liable for user-generated content but will act swiftly to remove unlawful, harmful, or misleading posts.

8. Policy Changes

CliniciansCheck reserves the right to modify these guidelines at any time. Updated versions will be posted on the platform and take effect immediately.

9. Anti-Review Manipulation Clause

Users must not coordinate with others to manipulate review scores, upvote or downvote certain providers, or use third-party services to influence public opinion. CliniciansCheck actively monitors for review fraud and reserves the right to suspend accounts found in breach.

10. Legal Safeguard on Defamation

Users are reminded that making false statements about a clinician or organisation may be unlawful and constitute defamation. You are responsible for the content you publish.

11. Age Minimum for Review/Comment Use

To post comments or reviews on CliniciansCheck, users must be at least 18 years old or have the legal capacity to form binding agreements under applicable law.