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User Education & Clinical Literacy Commitment

Clinicians Check Global Group

Last updated: 27/05/2025

Executive Summary

CliniciansCheck is committed to raising global standards in health literacy, digital safety, and clinical understanding. We believe that informed users are empowered users—and that equitable access to accurate, plain-language health information saves lives. This policy outlines our global approach to user education, with a focus on accessibility, cultural sensitivity, clinical clarity, and safety.

This commitment supports our broader goals of ethical platform design, informed consent, and health empowerment for all.

1. Purpose of User Education

  • To help patients and platform users better navigate health-related content and digital interactions.

  • To support users in understanding general clinical terminology, services, and platform functionality through accessible language.

  • To encourage informed use of the platform, without replacing professional medical advice or education.

  • To help users identify trustworthy information online using neutral, evidence-informed resources.

CliniciansCheck does not provide clinical education, therapeutic instruction, or medical training, and does not act as a medical authority.

2. Global Health Literacy Standards

CliniciansCheck aligns with:

  • World Health Organization (WHO) health literacy guidelines

  • UNESCO global education benchmarks

  • Plain Language Standards (PLAIN, UK Plain English Campaign)

  • NIH & NHS digital patient engagement principles

  • Cultural safety and Indigenous health literacy models where relevant

3. What We Provide

We ensure that platform users—patients, clinicians, or consumers—can access:

Plain-language explanations for common medical services, terms, and procedures.

Clear, verified definitions for:

  • Clinical titles and qualifications (e.g., “Consultant Psychiatrist” vs “Wellness Coach”)

  • Commonly misunderstood treatments, such as "psychotherapy" or "nutraceuticals"

  • Platform functions such as consent, licensure, or AI-assisted content

  • Visual explainers, language support, and FAQ content suitable for global audiences.

  • Educational alerts before triggering sensitive actions (e.g., consent, purchases, or remote consultations).

4. Accessibility & Inclusion in Education

We commit to:

  • Using WCAG 2.1 AA-compliant formats for all educational materials.

  • Providing multilingual content for key features and consent processes.

  • Designing for neurodivergent users, older adults, and users with low literacy.

  • Avoiding clinical jargon unless explained clearly and simply.

  • Prioritizing culturally relevant examples and non-Western medical contexts where appropriate.

5. Neutrality & Non-Bias

All educational content is:

  • Non-promotional, neutral, and evidence-based.

  • Reviewed by licensed healthcare professionals and/or regulatory bodies where needed.

  • Independent of advertising, sponsor influence, or commercial partnerships.

6. Warning & Misinformation Controls

Content flagged as potentially misleading or unverified is either:

  • Not published

  • Marked clearly with a warning label and advisory

  • Users may report any content they believe to be:

  • Misleading

  • Overly complex

  • Biased or offensive

We log these reports for internal quality assurance and moderation escalation.

7. Partnerships & Verification

We partner with:

  • Recognized medical boards, universities, and health literacy organizations

  • Regional bodies focused on underserved populations and patient safety

  • Contributors with verified clinical or regulatory backgrounds

All third-party content is vetted to ensure that layperson clarity is maintained.

8. Review, Governance & Global Oversight

  • This commitment is reviewed biannually or as new markets are launched.

  • Overseen by the Health Literacy & Accessibility Advisory Panel.

  • Part of our broader clinical integrity, accessibility, and inclusion framework.

9. Formal Commitment

CliniciansCheck believes that health is a human right—and understanding is essential to access. This commitment reflects our duty to serve patients, providers, and regulators as a global, ethical leader in digital health education.

Clinicians Check Global Group

Where understanding meets innovation.